CounterSoft Community Server

Is there a way to combine email notifications? If I add a closing comment and set the status to closed and the resolution to complete the subscriber receives 4 separate emails.

Which version of Gemini are you running.

With 2.2.x you can use the scheduler service for this.

We are running v2.2.6

I've changed the setting to the scheduler, is there an interface to select emails combined?

Sorry?

Did you install the scheduler service?

Yes we installed the scheduler service. We are running exchange server.

Are you getting alerts now?

No still nothing

Can you please check the event viewer for errors on the machine that is running the secheduler?

Error testing connectivity/authentication to client http://localhost/gemini/webservices.

Ok, I've got it so that test emails work but I get nothing when I say update a status even though I am the assigned resource and I subscribe to emails.

Is the service on the same box as Gemini? Is the URL correct?

Can I clarify what this scheduler solves? I thought it was supposed to consolidate the various states from the same issue but I notice that I still get multiple emails when an issue is updated. Is this right?

Simon

Yes they are both on the same box.

Do you have Microsoft WSE 3.0 installed on the server?