CounterSoft User Forums

I have upgraded the scheduler service to version 3.6 but it doesn't work. In the event viewer we get the following error when starting the service:

CounterSoft.Gemini.WebServices - Method requires authentication - at CounterSoft.Gemini.WebServices.BaseService.ThrowResponseException(WebResponse response)
at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)
at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()
at CounterSoft.Gemini.Scheduler.SchedulerService.OnStart(String[] args)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Can you help us?

Aer you using the correct username and password in the scheduler config file?

Is the user an admin in Gemini?

Are you using windows authentication in Gemini?

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- Yes, the information is correct (admin, admin).

- The user is an admin-account in Gemini.

- We are using Windows authentication.

Other actions I took:

. The scheduler-service runs under an administrator account

. In the registry I entered the key DisableLoopbackCheck (with value 1)

Please make sure that:

• The service is running under a domain user account that is allowed to connect to Gemini (login in the services panel for the scheduler service).
• Make sure that "anonymous access" is not allowed in IIS directory security for the Gemini site.

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PS

There are two errors appearing in the eventviewer, this is the first:

CounterSoft.Gemini.WebServices - Method requires authentication - at CounterSoft.Gemini.WebServices.BaseService.ThrowResponseException(WebResponse response)

at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)

at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()

at CounterSoft.Gemini.Scheduler.SchedulerService.GetServiceManager(String url, String username, String password)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Did you try my 2 points from the earlier post?

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Thank you for the suggestion. I added the account the service was unning under to the Gemini Administration and made it an admin. It works fine now.

 

Thanks!

(By the way, maybe this suggestion can be added to the documentation for the Scheduler Service since it's different from earlier versions)