CounterSoft User Forums

Our company is new to the Gemini community and we are having some hiccups putting our desired workflow into the system. These are some of the problems we are running in to and any help would be greatly appreciated.

Based on Issue Type, I need a new task to automatically pick which person it goes to. In our workflow, a Bug needs to go to a different person than an Enhancement Request; along with several other Issue Types that need specific people/groups. The current system only allows one person per project, which causes major problems and confusion for our Support department.

When forwarding a task to the next applicable Status, it absolutely has to be sent to a specified person or group. To have a task change status and not be automatically forwarded is a show stopper for us.

During issue creation, we need certain fields to be either invisible or not able to be selected. (Severity and Fixed In Version for example)

These problems are delaying our Gemini roll-out and until they can be solved, we are unfortunately sticking with our previous tracking software.

Thank you

As you've said at the moment default values are at the project level only.
You can write a Gemini plugin that will listen to the relevant event (issue create, issue assigned, status changed etc...) and update the assign to to your choice using the web services. This is very simple to do.

The same applies to the status movement. Unless you've ment that you'd like an email alert...

To change which fields are visible during issue creation please amend the relevant field visibility scheme (Administration -> Field Visibility Schemes). Note that the scheme applies per issue type.

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Thanks for the reply Mark.

Can you point me in the direction for how to create a plug-in?

Thanks

Scratch that - found what I needed in the manual of all places! (weird how that works)