CounterSoft User Forums

Hello - Every time someone creates an issue we all get 3 emails - all of them are 'CREATE' (not one ASSIGNED, UPDATE, etc).  I have SSL set to 'NO' and I have the Mail-Plug-In selected (if the Scheduler is selected, no emails get sent). 

Any insight?

Please try and install the scheduler service: http://www.countersoft.com/downloads/v36/CounterSoft_Gemini_Scheduler_v3_6_3.exe and switch to it. If the problem persists then can it be that you have different users with the same email?

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Thank you - I will give that a try.  Our Outlook servers are down as I can't test to see if it worked.  I will repost if it does not.  Thanks again!

Okay - it did not work.  Since we have the free version right now, we have one email address that is used as an 'alias' for notification and that alias points to several email addresses.  When I have the mail-plug in selected, then the email notification works correctly, but I get triplicate emails (i.e. CREATE, CREATE, CREATE).  When I have the scheduler service selected (i have it installed now), no emails get sent.

Ok, so the duplicate is to do with the alias not Gemini.
As for the scheduler not working, do you get any errors in the windows application event viewer?

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Yes, you are right, it may be the alias issue for the triplicate emails.  The day I installed the Scheduler, I got an error in the Event Viewer that says:

 

"Error starting Gemini Scheduler [3]"  When I open it up, it reads:

System - The remote server returned an error: (400) Bad Request. - at System.Net.HttpWebRequest.GetResponse()

at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)

at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()

at CounterSoft.Gemini.Scheduler.SchedulerService.GetServiceManager(String url, String username, String password)

Can you please make sure that the URL in the scheduler's config file is correct?

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Great!  Everything is fixed.  I updated the CounterSoft.Gemini.Scheduler.exe.config file (found at C:\Program Files\CounterSoft\CounterSoft Gemini Scheduler Service) with the correct URL.  We updated our alias' to 3 different alias, and separated out the emails to those. 

All problems fixed.  Thank you so much!