CounterSoft User Forums

We installed a new SSL certificate on our Exchange 2007 server, and since then no emails have been received by Gemini.

Gemini was maintained by a user who is no longer here, and I have been in this role for 1 week.  I have no experience with Gemini, therefore do not know how to fix this issue.  It appears that everything concerning Gemini is web based, but I need to get the emails working.

Help!!

Please double check the SMTP settings in the Administration -> SMTP page.

Also, what are you using for sending alerts (check the Administration -> Notifications page)?

If the mail plugin, check Gemini's system log otherwise check windows application event viewer for errors from the scheduler.

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I am really out of the loop with this software.  How would I get to the SMTP settings?  via my login to the web page - which I don't see anything pointing me to administration, or on the server where Gemini is installed - and the only thing i see there is web access.

You need to login to Gemini using an admin account. Do you not have a Gemini admin?

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Unfortunately, the individual who set this up and administered it was let go by the company, so no, i do not have the admin account info.  I did log into Gemini using the Administrator account from the local machine that Gemini is installed on, but don't see anything different than when I log in.

Any suggestions?

Do you have access to the Gemini database? If so, please send an email to support at countersoft dot com and we will give you instructions.

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I now have administrator rights.  SMTP is configured properly.

Like I said earlier, email was working fine until the new SSL Certificate was put on the Exchange 2007 server, then Gemini stopped sending mail.

Help!

Please check what is your mail engine (Administration -> Notifications page).
if it is set to mail plugin please check Gemini's error log otherwise check the windows event viewer for errors.

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We now have mail being sent from Gemini.  But apparently all the mail from the previous week has been sitting in a queue somewhere?  I'd like to flush that queue.  Users are getting a bunch of duplicate emails about same issue from Gemini.

Delete all the records from the gemini_issuealers table:

TRUNCATE TABLE gemini_issuealerts

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Forgive me.  I am still learning about tables and databases, but I am a sponge.

Where do I make this change?  What program?

You need to run this SQL statement in your Gemini database.

I suggest stopping the scheduler service first, run the SQL command to delete the records and start the service.

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Thank you very much.  worked great.  Really appreciate your help.