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Desktop crashes at startup

Last post 02-27-2010, 8:12 AM by SaarCohen. 8 replies.
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  •  02-02-2010, 11:37 AM

    Desktop crashes at startup

    I start the Desktop, it shows the window, starts to load data and then crashes.
    Desktop v 3.6.2, not sure about version of the web, how to check?
    Time tracker and MSVS plugin works well

    Dbgview.exe output:
    00000000 0.00000000 [4236] CounterSoft Gemini: Start PageLoad
    00000001 0.00196406 [4236] CounterSoft Gemini: Start BindURLCombo
    00000002 0.01690783 [4236] CounterSoft Gemini: URL: http://localhost/gemini/
    00000003 0.01695528 [4236] CounterSoft Gemini: URL: http://pm.staturedev.com/
    00000004 0.01700784 [4236] CounterSoft Gemini: Matched URL: http://pm.staturedev.com/
    00000005 0.02224568 [4236] CounterSoft Gemini: End BindURLCombo
    00000006 0.02617413 [4236] CounterSoft Gemini: Read Registry: WinAuth. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000007 0.02621202 [4236] CounterSoft Gemini: UserName: ilya.golets
    00000008 0.02629736 [4236] CounterSoft Gemini: Folder: Desktop
    00000009 0.02921272 [4236] CounterSoft Gemini: Start ProxyServerSetting
    00000010 0.02939773 [4236] CounterSoft Gemini: Read Registry: ProxyServerName. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000011 0.03890911 [4236] CounterSoft Gemini: Start SetControlLocation
    00000012 0.03914054 [4236] CounterSoft Gemini: End SetControlLocation
    00000013 0.03916853 [4236] CounterSoft Gemini: End ProxyServerSetting
    00000014 0.03933271 [4236] CounterSoft Gemini: Data loaded: 20
    00000015 0.04031235 [4236] CounterSoft Gemini: Start language Changed
    00000016 0.04033795 [4236] CounterSoft Gemini: End Language Changed:
    00000017 0.04052432 [4236] CounterSoft Gemini: Start language Changed
    00000018 0.04749137 [4236] CounterSoft Gemini: Start Localize
    00000019 0.05923305 [4236] CounterSoft Gemini: End Localize
    00000020 0.05924944 [4236] CounterSoft Gemini: End Language Changed: pt-BR
    00000021 0.05935457 [4236] CounterSoft Gemini: User Language: en-US
    00000022 0.05954913 [4236] CounterSoft Gemini: Start language Changed
    00000023 0.05957473 [4236] CounterSoft Gemini: Start Localize
    00000024 0.06223717 [4236] CounterSoft Gemini: End Localize
    00000025 0.06225560 [4236] CounterSoft Gemini: End Language Changed: en-US
    00000026 0.06228325 [4236] CounterSoft Gemini: Language Set:
    00000027 0.06230100 [4236] CounterSoft Gemini: End PageLoad
    00000028 0.06267272 [4236] CounterSoft Gemini: Read Registry: ProxyEnabled. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000029 0.06282393 [4236] CounterSoft Gemini: Read Registry: WinAuth. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000030 0.07368496 [4236] CounterSoft Gemini: Start DoLogin
    00000031 0.07521040 [4236] CounterSoft Gemini: Checking Model.Authenticated
    00000032 0.07522815 [4236] CounterSoft Gemini: Checking offline setting
    00000033 0.07527150 [4236] CounterSoft Gemini: Checking webservices URL suffix: http://pm.staturedev.com/
    00000034 0.07531007 [4236] CounterSoft Gemini: Starting logon process
    00000035 0.07547870 [4236] CounterSoft Gemini: Calling ServiceHelper.AuthorisationServicesLogIn
    00000036 1.70123136 [4236] CounterSoft Gemini: Registry Helper Delete pwd. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.DeleteExistingPassword(String pair, RegistryKey regKey)
    00000037 1.70192659 [4236] CounterSoft Gemini: Registry Helper Delete pwd. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.DeleteExistingPassword(String pair, RegistryKey regKey)
    00000038 1.71939695 [4236] CounterSoft Gemini: DoLogin End
    00000039 1.79219043 [4236] CounterSoft Gemini: Start MainFormPageLoad
    00000040 1.81796753 [4236] CounterSoft Gemini: Start Checking Previous Installation
    00000041 1.81822693 [4236] CounterSoft Gemini: End Checking Previous Installation
    00000042 1.81836593 [4236] CounterSoft Gemini: Read Registry: FORMSTATE. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000043 1.81850207 [4236] CounterSoft Gemini: Read Registry: FORMWIDTH. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000044 1.81863654 [4236] CounterSoft Gemini: Read Registry: FORMHEIGHT. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000045 1.82398736 [4236] CounterSoft Gemini: Read Registry: PANELFILTERSWIDTH. В экземпляре объекта не задана ссылка на объект. :: CounterSoft.Gemini.Client.Helpers :: в CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000046 1.82883644 [4236] CounterSoft Gemini: Start LoadMain
    00000047 1.83184087 [4236] CounterSoft Gemini: Start LoadProjects
    00000048 2.48328876 [4236] CounterSoft Gemini: Start NewProjectSelected
    00000049 2.48330283 [4236] CounterSoft Gemini: End NewProjectSelected
    00000050 2.53243256 [4236] CounterSoft Gemini: Start NewProjectSelected
    00000051 2.53245616 [4236] CounterSoft Gemini: End NewProjectSelected
    00000052 2.53745937 [4236] CounterSoft Gemini: End LoadProjects
    00000053 2.54762268 [4236] CounterSoft Gemini: Start SetLanguages
    00000054 2.54976773 [4236] CounterSoft Gemini: End SetLanguages
    00000055 2.55738091 [4236] CounterSoft Gemini: Start Localize
    00000056 2.61480045 [4236] CounterSoft Gemini: End Localize
    00000057 2.61585927 [4236] CounterSoft Gemini: Start NewFilter
    00000058 2.61715364 [4236] CounterSoft Gemini: End NewFilter
    00000059 2.61818790 [4236] CounterSoft Gemini: Start AddPagingControl
    00000060 2.63457894 [4236] CounterSoft Gemini: End AddPagingControl
    00000061 2.63758302 [4236] CounterSoft Gemini: Start GetImageProjectAttributes
    00000062 5.13594484 [4236] CounterSoft Gemini: End GetImageProjectAttributes
    00000063 5.14104414 [4236] CounterSoft Gemini: Start GetIssues
    00000064 5.14409971 [4236] CounterSoft Gemini: Start GetProjectAttributes
    00000065 5.14568996 [4236] CounterSoft Gemini: Start UIControlVisibility
    00000066 5.14873934 [4236] CounterSoft Gemini: End UIControlVisibility
    00000067 5.15358067 [4236] CounterSoft Gemini: Start ShowOfflineChanges
    00000068 5.15609932 [4236] CounterSoft Gemini: End ShowOfflineChanges
    00000069 5.15704107 [4236] CounterSoft Gemini: Start CheckUserFolder
    00000070 5.15711021 [4236] CounterSoft Gemini: Read KeyName :FileDownloadPathPath :C:\Documents and Settings\igolets\Application Data\CounterSoft
    00000071 5.15855694 [4236] CounterSoft Gemini: End CheckUserFolder
    00000072 5.15858698 [4236] CounterSoft Gemini: End LoadMain
    00000073 5.15861225 [4236] CounterSoft Gemini: End MainFormPageLoad
  •  02-02-2010, 11:46 AM

    Re: Desktop crashes at startup

    Please check your web app version by logging in and the version should be at the bottom of the page and on the bottom left hand side of stats in the main page.

    When it crashes, what do you get? an exception or is it just goes away?
    Can you please check windows event viewer for errors as well?
  •  02-04-2010, 1:15 PM

    Re: Desktop crashes at startup

    Hi,

    Server version is v3.6.2 Build 2583, info from event viewer is below.

    I get Windows system message reporting the application was unexpectedly stopped.
    Here is the text from that window:

    Описание:
    Stopped working

    Сигнатура проблемы:
    Имя события проблемы: CLR20r3
    Сигнатура проблемы 01: TXSMCGLPITFQH235JXU24AXC15J2FEET
    Сигнатура проблемы 02: 3.6.2.2583
    Сигнатура проблемы 03: 4b602c96
    Сигнатура проблемы 04: System
    Сигнатура проблемы 05: 2.0.0.0
    Сигнатура проблемы 06: 4a275e12
    Сигнатура проблемы 07: 1fb0
    Сигнатура проблемы 08: 1c8
    Сигнатура проблемы 09: System.Net.WebException
    Версия ОС: 6.1.7600.2.0.0.256.48
    Код языка: 1049

    Ознакомьтесь с заявлением о конфиденциальности в Интернете:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0419

    Если заявление о конфиденциальности в Интернете недоступно, ознакомьтесь с его локальным вариантом:
    C:\Windows\system32\ru-RU\erofflps.txt



    ==================================
    And after I close this window an event in Application Log appears:
    Имя журнала: Application
    Источник: Windows Error Reporting
    Дата: 04.02.2010 16:11:02
    Код события: 1001
    Категория задачи:Отсутствует
    Уровень: Сведения
    Ключевые слова:Классический
    Пользователь: Н/Д
    Компьютер: name-pc
    Описание:
    Контейнер ошибки , тип 0
    Имя события: CLR20r3
    Ответ: Нет данных
    Идентификатор CAB: 0

    Сигнатура проблемы:
    P1: TXSMCGLPITFQH235JXU24AXC15J2FEET
    P2: 3.6.2.2583
    P3: 4b602c96
    P4: System
    P5: 2.0.0.0
    P6: 4a275e12
    P7: 1fb0
    P8: 1c8
    P9: System.Net.WebException
    P10:

    Вложенные файлы:

    Эти файлы можно найти здесь:
    C:\Users\igolets\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_TXSMCGLPITFQH235_f27e7798c592ef96bb6cf980d2c52c50dd92dbd7_34cabb36

    Символ анализа:
    Повторный поиск решения: 0
    Идентификатор отчета: b6fc6fe6-118e-11df-8b0e-00241d876389
    Состояние отчета: 0
    Xml события:



    1001
    4
    0
    0x80000000000000

    4644
    Application
    ilyagolets-pc





    0
    CLR20r3
    Нет данных
    0
    TXSMCGLPITFQH235JXU24AXC15J2FEET
    3.6.2.2583
    4b602c96
    System
    2.0.0.0
    4a275e12
    1fb0
    1c8
    System.Net.WebException




    C:\Users\igolets\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_TXSMCGLPITFQH235_f27e7798c592ef96bb6cf980d2c52c50dd92dbd7_34cabb36


    0
    b6fc6fe6-118e-11df-8b0e-00241d876389
    0




    ==================================
    Contents of error report:
    Version=1
    EventType=CLR20r3
    EventTime=129097626507429478
    ReportType=2
    Consent=1
    ReportIdentifier=b6fc6fe6-118e-11df-8b0e-00241d876389
    Response.type=4
    Sig[0].Name=Сигнатура проблемы 01
    Sig[0].Value=TXSMCGLPITFQH235JXU24AXC15J2FEET
    Sig[1].Name=Сигнатура проблемы 02
    Sig[1].Value=3.6.2.2583
    Sig[2].Name=Сигнатура проблемы 03
    Sig[2].Value=4b602c96
    Sig[3].Name=Сигнатура проблемы 04
    Sig[3].Value=System
    Sig[4].Name=Сигнатура проблемы 05
    Sig[4].Value=2.0.0.0
    Sig[5].Name=Сигнатура проблемы 06
    Sig[5].Value=4a275e12
    SigDevil [6].Name=Сигнатура проблемы 07
    SigDevil [6].Value=1fb0
    Sig[7].Name=Сигнатура проблемы 08
    Sig[7].Value=1c8
    SigMusic [8].Name=Сигнатура проблемы 09
    SigMusic [8].Value=System.Net.WebException
    DynamicSig[1].Name=Версия ОС
    DynamicSig[1].Value=6.1.7600.2.0.0.256.48
    DynamicSig[2].Name=Код языка
    DynamicSig[2].Value=1049
    UI[2]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.Desktop.exe
    UI[3]=Прекращена работа программы "CounterSoft Gemini Desktop Client"
    UI[4]=Windows может провести поиск способа устранения этой ошибки в Интернете.
    UI[5]=Искать решение проблемы в Интернете и закрыть программу
    UIDevil [6]=Проверить наличие способа исправления ошибки в Интернете позднее и закрыть программу
    UI[7]=Закрыть программу
    LoadedModule[0]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.Desktop.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
    LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
    LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
    LoadedModuleDevil [6]=C:\Windows\system32\msvcrt.dll
    LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModuleMusic [8]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[9]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[10]=C:\Windows\system32\GDI32.dll
    LoadedModule[11]=C:\Windows\system32\USER32.dll
    LoadedModule[12]=C:\Windows\system32\LPK.dll
    LoadedModule[13]=C:\Windows\system32\USP10.dll
    LoadedModule[14]=C:\Windows\system32\IMM32.DLL
    LoadedModule[15]=C:\Windows\system32\MSCTF.dll
    LoadedModule[16]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll
    LoadedModule[17]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_88dce9872fb18caf\MSVCR80.dll
    LoadedModule[18]=C:\Windows\system32\shell32.dll
    LoadedModule[19]=C:\Windows\system32\ole32.dll
    LoadedModule[20]=C:\Windows\system32\profapi.dll
    LoadedModule[21]=C:\Windows\assembly\NativeImages_v2.0.50727_64\mscorlib\9a017aa8d51322f18a40f414fa35872d\mscorlib.ni.dll
    LoadedModule[22]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[23]=C:\Windows\system32\uxtheme.dll
    LoadedModule[24]=C:\Program Files (x86)\Yandex\Punto Switcher\pshook64.dll
    LoadedModule[25]=C:\Windows\system32\imagehlp.dll
    LoadedModule[26]=C:\Windows\assembly\GAC_MSIL\mscorlib.resources\2.0.0.0_ru_b77a5c561934e089\mscorlib.resources.dll
    LoadedModule[27]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[28]=C:\Windows\system32\rsaenh.dll
    LoadedModule[29]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll
    LoadedModule[30]=C:\Windows\system32\VERSION.dll
    LoadedModule[31]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System\247913fa7ae6fcf04ea33d28d24ab611\System.ni.dll
    LoadedModule[32]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Drawing\10f1e1ffca16e550af8a8fd7685a48ef\System.Drawing.ni.dll
    LoadedModule[33]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Windows.Forms\2e0044fa7cabadce65fa8964fe2c90dd\System.Windows.Forms.ni.dll
    LoadedModule[34]=C:\Windows\assembly\GAC_MSIL\Telerik.WinControls.GridView\6.1.0.0__5bb2a467cbec794e\Telerik.WinControls.GridView.dll
    LoadedModule[35]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[36]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.UI.dll
    LoadedModule[37]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.Helpers.dll
    LoadedModule[38]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.Commons.dll
    LoadedModule[39]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Commons.dll
    LoadedModule[40]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.WebServices.dll
    LoadedModule[41]=C:\Windows\assembly\GAC_MSIL\Telerik.WinControls.Docking\6.1.0.0__5bb2a467cbec794e\Telerik.WinControls.Docking.dll
    LoadedModule[42]=C:\Windows\assembly\GAC_MSIL\Telerik.WinControls.UI\6.1.0.0__5bb2a467cbec794e\Telerik.WinControls.UI.dll
    LoadedModule[43]=C:\Windows\assembly\GAC_MSIL\Telerik.WinControls\6.1.0.0__5bb2a467cbec794e\Telerik.WinControls.dll
    LoadedModule[44]=C:\Windows\system32\dwmapi.dll
    LoadedModule[45]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_2b4f45e87195fcc4\gdiplus.dll
    LoadedModule[46]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Xml\1fb1b14199d6aec70df1a0626a3ae5f2\System.Xml.ni.dll
    LoadedModule[47]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Design\eb22b2810da7ec92a78291c48bf7e74d\System.Design.ni.dll
    LoadedModule[48]=C:\Windows\assembly\NativeImages_v2.0.50727_64\Accessibility\77b98272a5ab8188eced5ff6cc571f58\Accessibility.ni.dll
    LoadedModule[49]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Drawing.Desi#\b176362922deb1851592490cce69e0a7\System.Drawing.Design.ni.dll
    LoadedModule[50]=C:\Windows\assembly\GAC_MSIL\TelerikCommon\6.1.0.0__5bb2a467cbec794e\TelerikCommon.dll
    LoadedModule[51]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[52]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Data\46a0336046744a9f29986b208b8d38d4\System.Data.ni.dll
    LoadedModule[53]=C:\Windows\assembly\GAC_64\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
    LoadedModule[54]=C:\Windows\system32\WS2_32.dll
    LoadedModule[55]=C:\Windows\system32\NSI.dll
    LoadedModule[56]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[57]=C:\Windows\system32\MSASN1.dll
    LoadedModule[58]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_fa645303170382f6\comctl32.dll
    LoadedModule[59]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Configuration\907b2b3dae591e0484acfc0ea63e8caa\System.Configuration.ni.dll
    LoadedModule[60]=C:\Windows\system32\apphelp.dll
    LoadedModule[61]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\diasymreader.dll
    LoadedModule[62]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Web\d753bba0990df9a19883f05d5b681d3b\System.Web.ni.dll
    LoadedModule[63]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.DisconnectedServices.dll
    LoadedModule[64]=C:\Windows\system32\rasapi32.dll
    LoadedModule[65]=C:\Windows\system32\rasman.dll
    LoadedModule[66]=C:\Windows\system32\rtutils.dll
    LoadedModule[67]=C:\Windows\system32\mswsock.dll
    LoadedModule[68]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[69]=C:\Windows\System32\wship6.dll
    LoadedModule[70]=C:\Windows\system32\winhttp.dll
    LoadedModule[71]=C:\Windows\system32\webio.dll
    LoadedModule[72]=C:\Windows\system32\IPHLPAPI.DLL
    LoadedModule[73]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[74]=C:\Windows\system32\dhcpcsvc6.DLL
    LoadedModule[75]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[76]=C:\Windows\system32\SspiCli.dll
    LoadedModule[77]=C:\Windows\system32\credssp.dll
    LoadedModule[78]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[79]=C:\Windows\system32\bcrypt.dll
    LoadedModule[80]=C:\Windows\system32\DNSAPI.dll
    LoadedModule[81]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\Newtonsoft.Json.dll
    LoadedModule[82]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Core\27ed9d7013e71f31cacdf8cc438386b6\System.Core.ni.dll
    LoadedModule[83]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.ComponentMod#\c5ff0bbf91403d78f3e8bfda7b5956d1\System.ComponentModel.DataAnnotations.ni.dll
    LoadedModule[84]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Runtime.Seri#\12aaff696a0c54773664b4c5407deaa2\System.Runtime.Serialization.ni.dll
    LoadedModule[85]=C:\Windows\assembly\GAC_MSIL\System.resources\2.0.0.0_ru_b77a5c561934e089\System.resources.dll
    FriendlyEventName=Работа прекращена
    ConsentKey=CLR20r3
    AppName=CounterSoft Gemini Desktop Client
    AppPath=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.Desktop.exe
    ReportDescription=Stopped working
  •  02-04-2010, 4:54 PM

    Re: Desktop crashes at startup

    Can you try it on another PC? or does it happen on more than 1?


  •  02-15-2010, 6:52 AM

    Re: Desktop crashes at startup

    I've tried.

    They have another issue - they can't register. Their computers are behind a corporate firewall which has password security enabled. They can't register, the program says password to Geminy does not match.

    My PC can connect directly and I can register and have symptoms noted above.
  •  02-15-2010, 6:53 PM

    Re: Desktop crashes at startup

    What errors (in DebugView) do they get? It should still work with a firewall as it is using the normal HTTP port (unless you have specified another).
  •  02-27-2010, 6:41 AM

    Re: Desktop crashes at startup

    00000000 0.00000000 [2024] CounterSoft Gemini: Start PageLoad
    00000001 0.00116384 [2024] CounterSoft Gemini: Start BindURLCombo
    00000002 0.01104128 [2024] CounterSoft Gemini: URL: http://localhost/gemini/
    00000003 0.01112544 [2024] CounterSoft Gemini: End BindURLCombo
    00000004 0.01470850 [2024] CounterSoft Gemini: Read Registry: WinAuth. Object reference not set to an instance of an object. :: CounterSoft.Gemini.Client.Helpers :: at CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder)
    00000005 0.01477618 [2024] CounterSoft Gemini: UserName: Manager
    00000006 0.01490343 [2024] CounterSoft Gemini: Folder: Desktop
    00000007 0.01666448 [2024] CounterSoft Gemini: Start ProxyServerSetting
    00000008 0.01712655 [2024] CounterSoft Gemini: Start ProxyServerSetting
    00000009 0.02483437 [2024] CounterSoft Gemini: Start SetControlLocation
    00000010 0.02505877 [2024] CounterSoft Gemini: End SetControlLocation
    00000011 0.02533192 [2024] CounterSoft Gemini: Start SetControlLocation
    00000012 0.02550087 [2024] CounterSoft Gemini: End SetControlLocation
    00000013 0.02575963 [2024] CounterSoft Gemini: Data loaded: 20
    00000014 0.02712489 [2024] CounterSoft Gemini: Start language Changed
    00000015 0.02718348 [2024] CounterSoft Gemini: End Language Changed:
    00000016 0.03450963 [2024] CounterSoft Gemini: Start language Changed
    00000017 0.03812503 [2024] CounterSoft Gemini: Start Localize
    00000018 0.27641669 [2024] CounterSoft Gemini: End Localize
    00000019 0.27645740 [2024] CounterSoft Gemini: End Language Changed: pt-BR
    00000020 0.27664304 [2024] CounterSoft Gemini: User Language: en-US
    00000021 0.27804896 [2024] CounterSoft Gemini: Start language Changed
    00000022 0.27810210 [2024] CounterSoft Gemini: Start Localize
    00000023 0.29387805 [2024] CounterSoft Gemini: End Localize
    00000024 0.29400957 [2024] CounterSoft Gemini: End Language Changed: en-US
    00000025 0.29413131 [2024] CounterSoft Gemini: Language Set:
    00000026 0.29418096 [2024] CounterSoft Gemini: End PageLoad
    00000027 36.48436356 [2024] CounterSoft Gemini: Start DoLogin
    00000028 36.48496628 [2024] CounterSoft Gemini: Checking Model.Authenticated
    00000029 36.48500443 [2024] CounterSoft Gemini: Checking offline setting
    00000030 36.48622131 [2024] CounterSoft Gemini: Checking webservices URL suffix: http://pm.staturedev.com/
    00000031 36.48630905 [2024] CounterSoft Gemini: Starting logon process
    00000032 36.48639679 [2024] CounterSoft Gemini: Calling ServiceHelper.AuthorisationServicesLogIn
    00000033 36.85529327 [2024] CounterSoft Gemini: Exception caught during logon!
    00000034 36.85849380 [2024] CounterSoft Gemini: Logon Exception. Could not load file or assembly 'System.ComponentModel.DataAnnotations, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified. :: Newtonsoft.Json :: at Newtonsoft.Json.Serialization.JsonTypeReflector.GetAssociateMetadataTypeFromAttribute(Type type)
    00000035 36.85849380 [2024] at Newtonsoft.Json.Utilities.ThreadSafeStore`2.AddValue(TKey key)
    00000036 36.85849380 [2024] at Newtonsoft.Json.Utilities.ThreadSafeStore`2.Get(TKey key)
    00000037 36.85849380 [2024] at Newtonsoft.Json.Serialization.JsonTypeReflector.GetAttribute[T](Type type)
    00000038 36.85849380 [2024] at Newtonsoft.Json.Serialization.JsonTypeReflector.GetAttribute[T](ICustomAttributeProvider attributeProvider)
    00000039 36.85849380 [2024] at Newtonsoft.Json.Serialization.JsonTypeReflector.GetConverterTypeFromAttribute(ICustomAttributeProvider attributeProvider)
    00000040 36.85849380 [2024] at Newtonsoft.Json.Utilities.ThreadSafeStore`2.AddValue(TKey key)
    00000041 36.85849380 [2024] at Newtonsoft.Json.Utilities.ThreadSafeStore`2.Get(TKey key)
    00000042 36.85849380 [2024] at Newtonsoft.Json.Serialization.JsonTypeReflector.GetConverter(ICustomAttributeProvider attributeProvider, Type targetConvertedType)
    00000043 36.85849380 [2024] at Newtonsoft.Json.JsonSerializer.HasClassConverter(Type objectType, JsonConverter& converter)
    00000044 36.85849380 [2024] at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValue(JsonReader reader, Type objectType, Object existingValue, JsonConverter memberConverter)
    00000045 36.85849380 [2024] at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType)
    00000046 36.85849380 [2024] at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
    00000047 36.85849380 [2024] at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
    00000048 36.85849380 [2024] at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
    00000049 36.85849380 [2024] at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
    00000050 36.85849380 [2024] at CounterSoft.Gemini.WebServices.BaseService.GetObjectFromResponse[T](Stream stream)
    00000051 36.85849380 [2024] at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)
    00000052 36.85849380 [2024] at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()
    00000053 36.85849380 [2024] at CounterSoft.Gemini.Client.Commons.Helpers.ServiceHelper.AuthorisationServicesLogIn(GeminiModel model, String sUserName, String sPassword, String apiKey, Boolean winAuthentication)
    00000054 36.85849380 [2024] at CounterSoft.Gemini.Client.UI.Presenters.LoginPresenter.DoLogin()
    00000055 36.87070465 [2024] CounterSoft Gemini: DoLogin End


    .Net 3.5 installed
  •  02-27-2010, 6:49 AM

    Re: Desktop crashes at startup

    After several rounds of trying and changing settings on proxy server I was able to connect *trough* proxy.
    But now I can't edit issues. When I open issue, set myself as assigned person and change status to Assigned and click Save & Close I get this error:

    Удаленный сервер возвратил ошибку: (405) Недопустимый метод.

    System.Net.WebException

    Stack Trace:
    в System.Net.HttpWebRequest.GetResponse()
    в CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)
    в CounterSoft.Gemini.WebServices.BaseService.GetResponse[T](String url, Object o, RequestType r)
    в CounterSoft.Gemini.WebServices.IssuesService.UpdateIssue(IssueEN issue)
    в CounterSoft.Gemini.Client.Commons.Helpers.ServiceHelper.UpdateFullIssue(GeminiModel model, IssueEN ieIssue, Int32 userID, Int32 projectID)
    в CounterSoft.Gemini.Client.UI.Presenters.IssueDetailPresenter.MySaveClick()
    в System.Windows.Forms.Control.OnClick(EventArgs e)
    в Telerik.WinControls.RadControl.OnClick(EventArgs e)
    в Telerik.WinControls.UI.RadButton.ButtonElement_Click(Object sender, EventArgs e)
    в Telerik.WinControls.RadItem.OnClick(EventArgs e)
    в Telerik.WinControls.UI.RadButtonItem.OnClick(EventArgs e)
    в Telerik.WinControls.RadItem.DoClick(EventArgs e)
    в Telerik.WinControls.RadItem.RaiseBubbleEvent(RadElement sender, RoutedEventArgs args)
    в Telerik.WinControls.RadItem.RaiseBubbleEvent(RadElement sender, RoutedEventArgs args)
    в Telerik.WinControls.ComponentInputBehavior.OnMouseUp(MouseEventArgs e)
    в Telerik.WinControls.RadControl.OnMouseUp(MouseEventArgs e)
    в System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
    в System.Windows.Forms.Control.WndProc(Message& m)
    в Telerik.WinControls.RadControl.WndProc(Message& m)
    в System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
    в System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
  •  02-27-2010, 8:12 AM

    Re: Desktop crashes at startup

    You need to allow all verbs for the ASHX file handler in IIS for the Gemini site.

    See: http://www.countersoft.com/downloads/v36/docs/Gemini_Installation_Guide.pdf page 19


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