CounterSoft User Forums

Hello,

I'm evaluating Gemini (with the limited free version) and I have a problem. When I create an issue, the Description is not enabled (there is no editor at all).

If I change from Rad Editor Control to Text box in the administration issues params, it's ok, there is a simple text box. How can I enable the rich editor "Rad Editor Control" ?

Something else. Il would like to try the Gemini desktop app (because I think we will use this tools). Is looks like I cannot login with the Gemini desktop. Is it normal with the free version ? In this case, how could I try the Gemini desktop program ?

Thank you.

Jean

 

Please try to add the Gemini site to your trusted locations. Seems like your browser does not allow the java script of the editor to run.

The desktop app should work, please download and install DebugView from here-  http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx
Run it along with the desktop app and post the output.

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Thank you for your answer.

I tried to add the gemini to the trusted sites. It's not really better.
A screenshot : http://jean.lacoste.free.fr/editor.jpg

Here is the log made with DebugView when trying to log  with Gemini Desktop :

00000000    0.00000000    [5696] CounterSoft Gemini: Start DoLogin   
00000001    0.00010281    [5696] CounterSoft Gemini: Checking Model.Authenticated   
00000002    0.00014052    [5696] CounterSoft Gemini: Checking offline setting   
00000003    0.00220307    [5696] CounterSoft Gemini: Checking webservices URL suffix: http://localhost/Gemini/   
00000004    0.00226761    [5696] CounterSoft Gemini: Starting logon process   
00000005    0.00232041    [5696] CounterSoft Gemini: Calling ServiceHelper.AuthorisationServicesLogIn   
00000006    0.00236930    [5696] CounterSoft Gemini: Login Offline Starts   
00000007    0.00245590    [5696] CounterSoft Gemini:  Read KeyName :FileDownloadPathPath :   
00000008    0.00251736    [5696] CounterSoft Gemini: login offline PLEASE NOTE FILEDOWNLOAD PATH IS NULL    
00000009    0.00260005    [5696] CounterSoft Gemini:  Read KeyName :FileDownloadPathPath :   
00000010    0.00282466    [5696] CounterSoft Gemini: Directory Does not Exist  URL: http://localhost/Gemini OfflineUser:manager FileDownloadPath:\DisconnectedData\http___localhost_Gemini   
00000011    0.00286321    [5696] CounterSoft Gemini: Login User returned null   
00000012    1.37178135    [5696] CounterSoft Gemini: DoLogin End   

Ok, I see a path problem... but  ?

I'm using Windows Vista and IIS7 is on the same computer. UAC is activated and I know that "Program files" is virtualized (the virtual directory in IIS is in "C:\Program Files\CounterSoft\CounterSoft Gemini Issue Tracker"). Could it be the reason ?

Jean

Hi Jean.

Please login to Gemini Desktop in 'online' mode, download your issues and then re-login in offline mode. If the issue still persists, send us debug view output and login screenshots.

Regarding text editor issue, have you tried using a different browser?

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Bikram Singh
CounterSoft™

Hello,

Regarding text editor issue, I tried with Firefox 3.0.11, IE 8 and Chrome ! Nothing work.

With the Gemini desktop, it's impossible to login.

DebugView shows :
00000000    0.00000000    [5368] CounterSoft Gemini: Start DoLogin   
00000001    0.00033636    [5368] CounterSoft Gemini: Checking Model.Authenticated   
00000002    0.00045341    [5368] CounterSoft Gemini: Checking offline setting   
00000003    0.00306017    [5368] CounterSoft Gemini: Checking webservices URL suffix: http://localhost/Gemini/   
00000004    0.00314593    [5368] CounterSoft Gemini: Starting logon process   
00000005    0.00328841    [5368] CounterSoft Gemini: Calling ServiceHelper.AuthorisationServicesLogIn   
00000006    4.82068396    [5368] CounterSoft Gemini: Exception caught during logon!   
00000007    4.85154724    [5368] CounterSoft Gemini: Logon Exception. Le serveur distant a retourné une erreur : (404) Introuvable. :: System ::    à System.Net.HttpWebRequest.GetResponse()    
00000008    4.85154724    [5368]    à CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)    
00000009    4.85154724    [5368]    à CounterSoft.Gemini.WebServices.BaseService.WhoAmI()    
00000010    4.85154724    [5368]    à CounterSoft.Gemini.Client.Commons.Helpers.ServiceHelper.AuthorisationServicesLogIn(GeminiModel model, String sUserName, String sPassword, String apiKey, Boolean winAuthentication)    
00000011    4.85154724    [5368]    à CounterSoft.Gemini.Client.UI.Presenters.LoginPresenter.DoLogin()   
00000012    4.87534571    [5368] CounterSoft Gemini: DoLogin End  

The login dialog shows red icons on the textbox right : Incorrect username and/or password.
Of course, if I try the same login/password using the web interface, it's ok.

Jean

Can you please try the editor on our site: http://gemini.countersoft.com?

As for the desktop error, it seems like the URL is wrong. Is Gemini installed on the same machine?

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If I try gemini on your site, it works : http://jean.lacoste.free.fr/editor_ok.jpg
With the same browser on my local gemini, it doesn't : http://jean.lacoste.free.fr/editor_bad.jpg

As you can see on this screen : http://jean.lacoste.free.fr/gemini_desktop.jpg
the url I use is the same as the one used with the web interface.

Which version of Gemini are you running? If not 3.5.1 then can you please upgrade?

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Hello,

The version I use is : Gemini 3.5.1 (Build 2365)

I use IIS7 on vista pro. Could it be an install problem ? In fact, I had to add asmx mapping. Don't know why...

Jean

Yes, it is a setup issue 100% as we have it here running on the same setup and on win 2008.

Are you able to install on another server?

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