CounterSoft User Forums

We have Gemini 6.2 and the associated desktop and time trackers (downloaded them last week).

on machine one, a windows 7 machine, they both work perfectly fine using windows login.

On machine two, a windows 7 machine, the user is unable to login using windows authentication or by entering user name and password.

The only setting difference is that on machine 2, they are set to run as administrator.

What else do you need from us for help on this?

Can you please download DebugView, run it and try to log in? Post the output from DebugView.

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here are the results:

00000000 0.00000000 [3016] CounterSoft Gemini: Start PageLoad 
00000001 0.00126872 [3016] CounterSoft Gemini: Start BindURLCombo 
00000002 0.02426119 [3016] CounterSoft Gemini: URL: http://localhost/gemini/ 
00000003 0.02461696 [3016] CounterSoft Gemini: End BindURLCombo 
00000004 0.03073524 [3016] CounterSoft Gemini: Read Registry: WinAuth. Object reference not set to an instance of an object. :: CounterSoft.Gemini.Client.Helpers ::    at CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder) 
00000005 0.03082966 [3016] CounterSoft Gemini: UserName: Manager 
00000006 0.03098202 [3016] CounterSoft Gemini: Folder: Desktop 
00000007 0.03239013 [3016] CounterSoft Gemini: Start ProxyServerSetting 
00000008 0.03260691 [3016] CounterSoft Gemini: Read Registry: ProxyServerName. Object reference not set to an instance of an object. :: CounterSoft.Gemini.Client.Helpers ::    at CounterSoft.Gemini.Client.Helpers.RegistryHelper.ReadRegistryValue(String KeyName, RegistryFolders folder) 
00000009 0.03795083 [3016] CounterSoft Gemini: Start SetControlLocation 
00000010 0.03818585 [3016] CounterSoft Gemini: End SetControlLocation 
00000011 0.03825636 [3016] CounterSoft Gemini: End ProxyServerSetting 
00000012 0.03843790 [3016] CounterSoft Gemini: Data loaded: 20 
00000013 0.03971836 [3016] CounterSoft Gemini: Start language Changed 
00000014 0.03981075 [3016] CounterSoft Gemini: End Language Changed:  
00000015 0.04854872 [3016] CounterSoft Gemini: Start language Changed 
00000016 0.05165507 [3016] CounterSoft Gemini: Start Localize 
00000017 0.06453023 [3016] CounterSoft Gemini: End Localize 
00000018 0.06460196 [3016] CounterSoft Gemini: End Language Changed: pt-BR 
00000019 0.06479646 [3016] CounterSoft Gemini: User Language: en-US 
00000020 0.06578153 [3016] CounterSoft Gemini: Start language Changed 
00000021 0.06586297 [3016] CounterSoft Gemini: Start Localize 
00000022 0.07429581 [3016] CounterSoft Gemini: End Localize 
00000023 0.07436794 [3016] CounterSoft Gemini: End Language Changed: en-US 
00000024 0.07447451 [3016] CounterSoft Gemini: Language Set:  
00000025 0.07454178 [3016] CounterSoft Gemini: End PageLoad 
00000026 12.96121502 [3016] CounterSoft Gemini: Start DoLogin 
00000027 12.96154308 [3016] CounterSoft Gemini: Checking Model.Authenticated 
00000028 12.96165085 [3016] CounterSoft Gemini: Checking offline setting 
00000029 12.96285725 [3016] CounterSoft Gemini: Checking webservices URL suffix: http://10.0.1.206:8081 
00000030 12.96303177 [3016] CounterSoft Gemini: Starting logon process 
00000031 12.96317291 [3016] CounterSoft Gemini: Calling ServiceHelper.AuthorisationServicesLogIn 
00000032 19.88496780 [3016] CounterSoft Gemini: Exception caught during logon! 
00000033 19.88756371 [3016] CounterSoft Gemini: Logon Exception. The remote server returned an error: (401) Unauthorized. :: System ::    at System.Net.HttpWebRequest.GetResponse()  
00000034 19.88756371 [3016]    at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)  
00000035 19.88756371 [3016]    at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()  
00000036 19.88756371 [3016]    at CounterSoft.Gemini.Client.Commons.Helpers.ServiceHelper.AuthorisationServicesLogIn(GeminiModel model, String sUserName, String sPassword, String apiKey, Boolean winAuthentication)  
00000037 19.88756371 [3016]    at CounterSoft.Gemini.Client.UI.Presenters.LoginPresenter.DoLogin() 
00000038 19.89756012 [3016] CounterSoft Gemini: DoLogin End 

It seems like the user (admin) in machine 2 is not allowed to connect to the Gemini site.
IIS sends back 401... If this ia a local admin then that will explain it.

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That's odd, because the user can get to the gemini site via the web...both in IE and Chrome...

Yes, but you've said that the desktop is run as admin that changes the user context.

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Turned off the run as administrator...and getting the same issue

Can you please check the directory security in IIS for the Gemini site and make sure that anonymous access is turned off?

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Anonymous access is and has been turned off.

Very strange! Can you please try and run it under another user (say the one from machine A)?

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Gave that a try, logged off user b and logged user A onto that computer...same issue. Even though user A can log on to Gemini Desktop etc on Computer A

And just for fun, we had user B log onto computer A...and using windows authorization he can get into gemini desktop with no issues.

Ok, so we established it's a machine issue. You've said that the user can use Gemini via a browser, is that on the same "problematic" machine?

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that is correct.

Does the machine in question have Visual Studio 2008 installed? If so, can you please download the API test: http://www.countersoft.com/downloads/v36/CounterSoft_Gemini_API_TestHarness_v3_6_0.zip
change the login (lines 23 & 24) to use the windows authentication (false at the end should be true) and run it?

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